Colorfill
Color-fill is available on most items in our catalog for $10.00, per color, per item, per location. Choose from the color palette shown below.
PMS color matching is not available on color-fill. Please see our selection of available colors below.
RS Recognition offers the following colorfill on products; Red, Light Orange, Dark Orange, Yellow, Light Green, Green, Hunter Green, Sky Blue, True Blue, Navy Blue, Indigo, Violet, Black, Brown, White, Pink, Bronze, Silver, Gold, and Gray
Please note that FDA regulations do not permit color-fill on items to be used for consuming food or drink.
Color swatches are approximate, and may vary slightly from actual color-fill paint.
Confirmation
Orders are promptly acknowledged via email with an order confirmation document for your records. Please review the document carefully for any discrepancy between your purchase order.
Copy Changes
There is no additional charge for copy changes on award items. All non-award items such as paperweights, drinkware, etc., will incur a charge of $8.00. The product page on the website and catalog will indicate if copy changes are free.
Credit Terms
We offer strict 15 or 30 day net terms for qualified accounts only. Accounts consistently past due, or those not eligible for an open account, will be set-up as prepay customers.
Accounts receiving payment terms must pay invoices via check or ACH. Credit card payments for invoices bearing credit terms will be assessed a 3% processing fee. We accept VISA, Mastercard, and American Express.
Prepay customers are not subject to credit card processing fees, and the order will be charged before starting production.
COD orders are not accepted.
Late Fees: A late payment fee for 5% of the full invoice may be assessed for delinquent invoices.
Collections: Invoices exceeding 90 days past due will be sent to collections. A collections fee for 30% of the full invoice amount will be assessed.
Custom Products & Designs
Custom product designs are currently not available through RS Recognition. If you require a custom project, we would be happy to connect you with one of our trusted partners to support you with your needs. Please contact us for additional support.
Decoration Services
We do not decorate customer-provided merchandise.
Drop/Split Shipping
There is a $10.00 charge per destination after the first destination, plus actual shipping cost for split shipments.
Names and addresses must be provided in Excel per our specifications. A template will be provided upon request.
Holiday Production
For all orders with proof approval by December 1, we guarantee shipping (not delivery) by December 15. Please be aware that expedited freight charges may occur during the holiday season to meet firm in-hand dates.
International Shipments
International shipments are currently not accepted.
Insertions & Kitting
Kitting and non-personalized insertions are free of charge with a qualifying purchase from RS Recognition.
Personalized insertions are specific to an individual, and that insertion must be matched with a specific personalized product. Personalized insertions require additional labor and quality control processes. This service costs $5.00 per insertion.
Office Hours
Office hours are 9am to 6pm CST, Monday through Friday, excluding federal holidays.
Product Quality
Etched items are all hand-etched via sandblasting. Variations in texture may occur and are not considered defects. Due to the various glass and crystal manufacturing processes, please be aware that bubbles, flow lines, chill marks, and other variances are acceptable and not considered defects.
All dimensions shown are approximate and may vary slightly from piece to piece.
Production Time
Please allow approximately 7-10 business days after payment to produce a typical order. If a customer has payment terms, production will be scheduled the next business day after proof approval. Unusually large or complex orders may require additional working time and will be estimated on an individual basis.
Ship dates cannot be guaranteed for orders that are held up due to credit and payment issues, lack of artwork, missing shipping information, art approval, etc.
Proofing
Digital proofs are provided free of charge for all orders. We proof all orders, even exact repeat orders, unless otherwise requested or arranged.
Proofs are sent for customer approval via email and require a digital signature. Once approved, the order is considered production ready and any changes to personalization or product additions will be treated as a new order.
Due to the unique production cycle of recognition products, proofs must be approved as soon as possible to prevent delays regarding the ship date.
Any proofs left unanswered after 10 business days will automatically result in a canceled order.
Proposition 65
Lead Crystal: Proposition 65 requires us to warn California residents that consuming food or beverages that have been kept or served in lead-crystal products, or handling products made of lead-crystal will expose you to lead or lead components, a chemical known to the State of California to cause cancer and birth defects or other reproductive harm. Items containing lead-crystal are labeled with the Prop 65 warning on the product page.
Returns, Replacements, & Claims
No returns will be accepted on decorated merchandise. There is a 15% restocking fee on all returned blank merchandise. Returns are not accepted without prior authorization.
Inspect all contents of your shipment immediately. Requests for returns or replacements must be filed with RS Recognition within 4 calendar days of delivery.
All claims for breakage must be made by the receiver with the freight carrier. The receiver must save the outer carton(s) and inner contents and notify the carrier immediately for prompt inspection. Title to goods passes to the purchaser at the F.O.B. point, and all recourse for damaged goods rests with the carrier and not RS Recognition.
RS Recognition can only guarantee safe delivery to the original shipping address. We are not liable for damage to items reshipped by the recipient.
Rush Orders
A Rush Order is defined as an order that requires delivery within 7 business days after proof approval.
Rush orders are only available for existing customers, or new customers with an order over $1,000 USD.
Rush orders are accepted, when possible, based on production availability. Unlike other award vendors, RS Recognition does not charge for rush orders. However, expedited shipping may be necessary. Contact customer service for available production time.
Reminder: Standard production time is approximately 7-10 business days after payment (or proof approval for customers on net terms). Our recommendation for customers is to submit their orders 30 days before desired delivery to take advantage of maximum cost savings for shipping.
Set-up Charges - Decoration
There are no set-up charges for decoration. An art charge billed at $80 per hour may apply in exceptional circumstances. For more information see the section titled Artwork.
Note: Copy changes and personalizations are not considered set-up, and charges still apply. See the Copy Change section for more information.
Shipping
All orders are F.O.B. Northern Kentucky/Greater Cincinnati (unless otherwise specified).
The default shipping method is UPS Ground. Freight charges will be estimated for prepayment orders, and added to the invoice for customers with net terms.
A standard selection of expedited services is available upon request.
Orders can be shipped via FedEx if a FedEx account number is provided.
You may provide your own UPS or FedEx account number for shipping charges.
Shipping Estimates
We offer shipping estimates via website, phone, and email. However, we cannot be responsible for the accuracy of estimates, as market conditions fluctuate frequently and without warning.
RS Recognition does not provide estimates for international shipments.
Secondary Locations
For a single imprint in a secondary location on a single item, the cost is $9.00 per location, per unit.
Items that include a secondary etch locations in the cost will be noted on the product profile.
Secondary Imprint Methods
For more than one imprint method on a single item (e.g., both etching and printing), the cost is $9.00 per method, per unit.
Trademarks
All liability for required trademarks on submitted art and copy rests solely with the customer, not RS Recognition. It is accepted by RS Recognition as being in full compliance with all laws regarding copyright, patent, trademark or any similar protection. Pictured products, graphic designs and logos only represent our ability to duplicate art and to illustrate our imprinting techniques. These designs are not available for use or sale unless expressly authorized by their owners. No product endorsements should be inferred.
For a complete, current list of restricted logos, visit: www.asicentral.com/unauthorized-logos